Overview
We offer returns and exchanges within 14 days of delivery.
To be eligible, products must:
- Be unused and unopened.
- Be returned in their original packaging.
- Be accompanied by proof of purchase or order confirmation.
For hygiene and safety reasons, opened or used personal care products cannot be returned or exchanged unless they are damaged or defective upon delivery.
Additional non-returnable items:
- Gifted Products
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, you will be notified regarding the approval or rejection of your refund.
Approved refunds will be processed to the original payment method within 5–7 working days.
Late or missing refunds
If you have not received your refund after the processing period:
- Check your bank account or payment method.
- Contact your bank or card provider, as processing times may vary.
- If you still have not received your refund, please contact us at info@creamart.co.in.
Sale items
Products purchased during sales, promotions, or special offers are not eligible for refunds unless they are damaged or defective.
Damaged or Defective
Products
If you receive a damaged or defective item, please contact us within 14 days of delivery at info@creamart.co.in to arrange a replacement or exchange.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping Policy
Orders are typically delivered within 2–10 working days, depending on the delivery location and courier availability.
Return Shipping
Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.
Returns should be sent to:
Cream Art
10-D, Rajhans Society, Commerce College Road,
Near St. Xavier’s Corner, Ellisbridge,
Ahmedabad, Gujarat 380006, India
Need help?
For any questions regarding returns, refunds, exchanges, or shipping, please contact us at info@creamart.co.in.